According to recent rumors that began courtesy of an anonymous AT&T insider, as of March 11, AT&T has begun started charging customers located in the Southeast who pay over the phone an extra $5. And by May, the fee will be officially implemented nationwide.
Because the employee felt that charging extra is taking advantage of the customers, he sent this e-mail:
I have been working for ATT (Cingular, before SBC bought ATT Wireless) and starting March 11th, they are going to be doing a trial in the Southeast Market in charging customers who call in to make a payment. $5 is the charge to be exact, and they expect it to roll out nationwide by May.
I would be forwarding you the official internal memo, but they do monitor our emails with Nazi prowess…so no official email from them..
Now, thanks to this anonymous hero, loyal AT&T customers will no longer be clueless as to where in the world their money has gone. Be sure if or when paying your bill with AT&T over the phone that you use the automated line as there is not any additional $5 charge, this applies just to the customers who choose to deal with a live person.
Read [Consumerist]
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Tags: equipment, cable, M4A, TV
